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Find out about shipping costs, delivery times, tracking and where we deliver.
We deliver throughout Australia and to selected international destinations. Shipping charges depend on the destination, shipping service and parcel weight.
We currently ship to Hong Kong, Malaysia and Singapore. International standard shipping starts at $19.95 for orders up to 900g. Rates for heavier orders are calculated at checkout. International Express Shipping is not available.
Orders are typically dispatched within 2 business days. If there is an unexpected dispatch delay, our Customer Service team will get in touch.
These are typical delivery timeframes, not guaranteed arrival dates. Actual times may vary depending on your location and circumstances outside our control.
We ship with Australia Post. All orders, including international deliveries, are tracked from dispatch through to delivery. Once your order has been dispatched, we'll email a tracking link to the address you used at checkout.
Haven't received an order confirmation or tracking email? Check your spam or junk folder first. If you still can't find it, contact Customer Service and we can check your order details.
For Australia Post deliveries, you can manage your delivery preferences through your MyPost account, including available delivery options for your parcel.
Contact Customer Service as soon as possible. If your order hasn't yet been handed to the courier, we may be able to update the address, but we can't guarantee changes will be possible. Customers are responsible for providing a complete and correct delivery address.
If your order hasn't arrived within 10 business days for Australian deliveries or 28 days for international deliveries, contact Customer Service and we'll investigate with the courier.
If tracking shows your parcel as delivered but you can't find it, first check around your property and with neighbours, then contact the courier for delivery information or proof of delivery.
Almost all of our packaging is recyclable, biodegradable or produced from sustainable sources. Our boxes and filling materials are cardboard and recyclable, and our packing tape is biodegradable. Some products require additional protective packaging, such as insulated packaging and ice packs for cold items or additional wrapping for liquids. We're committed to adopting better alternatives as they become available.
Visit our Frequently Asked Questions for more information about shipping, returns and orders, or contact our Customer Service team.
1300 838 746 · [email protected]
Monday to Friday, 9am–5pm AEST
