Privacy Policy

Our commitment to your privacy

VetShopAustralia.com.au recognises and values the protection of your personal information.

VetShopAustralia has implemented this privacy policy in order to reassure our customers about how VetShopAustralia will use their personal information.

1. What Information Do We Collect from our Customers?

When becoming a registered customer of VetShopAustralia, you may be asked to supply personal information such as your:

  • name;
  • address;
  • telephone number; and
  • e-mail address.

VetShopAustralia may also conduct surveys or market research and may seek information from you on a time to time basis. These surveys will provide VetShopAustralia with information that allows improvement in the types and quality of the products and service offered to you.

2. Personal Identification

Every time you use VetShopAustralia, information is collected by our service. Types of information include:

  • The date and time of your visit to our website and program;
  • Your IP address;
  • The web pages you access; and
  • The type of browser and operating system you are using.

The information that will be collected gives VetShopAustralia details about how the website will be used including the frequency and duration of visits, and which web pages you have accessed on our site. The information we collect will not personally identify the individual user.

We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership or details of health, disability, sexual activity or sexual orientation.

Personal Information via the VetShopAustralia Website

Most commercial websites use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using this website easier by storing information about your preferences on this website.

Your responsibilities

VetShopAustralia may provide you with a username and password or allow you to select your own username and password to access the VetShopAustralia website. You are solely responsible for maintaining the security of your username and password at all times.

Your option not to provide your personal information

Giving your personal information to us is absolutely optional, however if you do not provide it we may not be able to contact you or give you access to certain benefits.

3. Use and Disclosure of Information

Your personal information, including your e-mail address, will be used for two primary purposes. First it will be used to ensure the proper functioning of the VetShopAustralia website. Secondly, it will be used for marketing, planning, product development and research requirements.

Specifically, VetShopAustralia will not use or disclose personal information that could be used to identify an individual member in any circumstance except:

  • to ensure the proper functioning of the VetShopAustralia website;
  • to provide you with goods or services you order;
  • where VetShopAustralia is required or authorised by law;
  • where there are reasonable grounds to believe disclosure is necessary to prevent a threat to life or health; or
  • where you have given express consent to VetShopAustralia for a particular purpose.

VetShopAustralia will never sell, distribute, rent, licence, disclose or reveal, share or pass this information onto any third parties other than those contracted to assist VetShopAustralia to perform its business functions.

4. Terms of Use

We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by authorised VetShopAustralia personnel.

5. Unsubscribe From The VetShopAustralia Email Database

To unsubscribe from the VetShopAustralia e-mail database, simply login to your account and change your preferences.

6. How Can I Access, Correct or Update my Information?

You can always access the information and content that you provide to us. If you wish to access or modify personal information that you have provided to us, please contact us at [email protected] .

7. How to Contact Us

If you have any concerns or questions, please contact VetShopAustralia by telephoning 1300 VETSHOP or send any questions or queries via our email [email protected] .

VetShopAustralia reserves the right to modify or amend this Statement at any time.

VetShopAustralia

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