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Our commitment to quality products, great value and helpful service.
All the pet products sold on VetShopAustralia are selected by our qualified, licensed and practicing veterinarians to ensure that they are safe products from reputable companies we trust. All products sold by us are brand name, and have the longest expiry dates available.
We wouldn't sell anything that we wouldn't use on our own pets.
Our bulk buying power and our lower overheads mean we can offer terrific savings. Most of our products are between 20 and 40 percent less than the recommended retail price. Standard shipping starts at just $7.95 for tracked postage, handling and FULL insurance for each order delivered anywhere in Australia, no matter how large your order (orders delivered outside Australia have shipping starting from $19.95). For more information about shipping charges click here.
We're proud of our low prices. If you find the total price of the products you wish to buy advertised cheaper on any Australian online store we will match their price*. JUST GIVE US A CALL ON 1-300 VETSHOP!
(*Price match applies only to advertised price from an Australian online retailer of animal health products for in-date, Australian registered product sold in retail quantities and applies to the "total basket price" including all taxes, P&H and other charges. You must contact us before you place your order so we can implement the price match.
Price match guarantee excludes pet food and products that weigh over 1 kg and does not cover competitor sale prices, "with coupon" offers, cash back or promotional offers and member discounts, or prices advertised on ebay or other auction or marketplace websites, group buying sites or member sites. We reserve the right to decline to price match if doing so would result in us selling products at below cost or otherwise making an unacceptable loss.)
Your order will be filled within 3 working days whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 working days, we will contact you so that we can make alternative arrangements or, if you prefer, cancel and refund your order.
We are unable to guarantee actual delivery times as this depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area and of course, Covid 19 restrictions have also had a huge impact on delivery times.
For more information about delivery times click here.
Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address.
All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection).
In the unlikely event that the delivery company advises that your order is lost in transit or it arrives damaged or broken, please contact us and we will arrange for a replacement to be shipped or a full refund.
If your order arrives damaged or you have some other concern covered by the consumer guarantees under the Australian Consumer Law, please contact us as soon as possible so we can arrange a refund, repair or replacement.
If for any other reason you are not happy with any products you order when you receive them (e.g. you don't like the colour, it's the wrong size, you ordered the wrong product), send us an email and tell us why and then just return it (unopened in the original packaging) within 90 days of purchase for a replacement or refund. (excluding stock marked as "clearance" - clearance stock cannot be returned or replaced except as provided by the Australian Consumer Law).
Buying online from VetShopAustralia is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology (also known as SSL Technology). Your credit card details are never sent by email and your personal details are never disclosed to anyone without your permission.
We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission. The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order.
Looking for more information? Visit our Frequently Asked Questions, Shipping & Delivery or Privacy Policy.
