Privacy and Cookie Policy

1. What Information Do We Collect from our Customers?

When becoming a registered customer of VetShopAustralia, you may be asked to supply personal information such as your:

• name;
• address;
• telephone number; and
• e-mail address.

VetShopAustralia may also conduct surveys or market research and may seek information from you on a time to time basis. These surveys will provide VetShopAustralia with information that allows improvement in the types and quality of the products and service offered to you, and the manner in which those products and services are offered.

2. Personal Identification

Every time you use VetShopAustralia, information is collected by our service. Types of information include:

• The date and time of your visit to our website and program;
• Your IP address;
• The web pages you access; and
• The type of browser and operating system you are using.

The information that will be collected gives VetShopAustralia details about how the website will be used including the frequency and duration of visits, and which web pages you have accessed on our site. The information we collect will not personally identify the individual user.

We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership or details of health, disability, sexual activity or sexual orientation.

3. Use and Disclosure of Information

Your personal information, including your e-mail address, will be used for two primary purposes. First it will be used to ensure the proper functioning of the VetShopAustralia website. Secondly, it will be used for marketing, planning, product development and research requirements.

Specifically, VetShopAustralia will not use or disclose personal information that could be used to identify an individual member in any circumstance except:

• to ensure the proper functioning of the VetShopAustralia website;
• to provide you with goods or services you order or other information you request;
• where VetShopAustralia is required or authorised by law;
• where there are reasonable grounds to believe disclosure is necessary to prevent a threat to life or health; or
• where you have given express consent to VetShopAustralia for a particular purpose.

VetShopAustralia will never sell, distribute, rent, licence, disclose, reveal, share or pass this information onto any third parties other than those who are contracted to assist VetShopAustralia to perform its business functions.

4. Terms of Use

We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by authorised VetShopAustralia personnel.

Please keep in mind that no information transmitted over the internet can be guaranteed to be 100% secure. We will endeavour to protect your personal information, however we cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.

5. Unsubscribe From The VetShopAustralia Email Database

To unsubscribe from the VetShopAustralia e-mail database, simply login to your account and change your preferences so that you no longer receive our newsletter.

6. How Can I Access, Correct or Update my Information?

You can always access the information and content that you provide to us. If the change to personal information impacts your membership to any VetShopAustralia product or services you will need to login to your account or contact VetShopAustralia with your VetShopAustralia personal information in order to edit your registration information.

If you wish to access or modify personal information that you have provided to us not directly available in your account, please contact us at [email protected] .